We dedicate this part of our website to our customers who have shared their testimonials for our services received. We appreciate their support of our business and kind remarks.
Our customers range from many Fortune 50 companies to innumerable companies in the Fortune 1000. These organizations include those in the industries of financial, automotive, trucking, healthcare, housing, insurance, airline, utilities, crude oil production, pharmaceuticals, bio-technology, retail, forest and paper products, federal and local government agencies, and innumerable software companies.
Some of our global customers utilize our expertise for their multi-lingual considerations, technology solutions, industry best processes, and getting people working together internationally, sometimes in as many as 50 or more countries.
In the state of Washington, we proudly share that 7 of the 10 largest, and most profitable, companies have been our customers.
Our Customers Share
"I worked with Ivy in her role at Help Desk Northwest / CSSP. She is dynamic and energetic, and somehow manages to juggle multiple commitments with ease. Her passion, expertise, and personal effort were key components to establishing and maintaining a large and very active organization run entirely by volunteer efforts. She has also been instrumental in organizing many successful industry conferences. Ivy is someone I would recommend without hesitation."
- Xenia Chilkowich
“Yours was by far the presentation I ‘got the most’ from. The further along my career I go the fewer the number of people I can view and say ‘wow, I can learn a lot from that person’. You would be one of those few.
Thank you again for your insight and sharing your business savvy with us.”
Annette, Director of Service Agency Operations
“It was a wonderful opportunity that we are still talking about weeks later! Ivy's insight is extremely valuable. I really appreciated the validation too. She looked around and told me what I was doing right too. it was very empowering. I would highly encourage anyone no matter how good or bad you think you helpdesk is doing to take the time and go through this process. It was definitely time well spent.”
Sandy, Helpdesk Manager
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"I want to thank you for taking the time and meeting with us yesterday. I truly appreciate it. Each time I work with you, whether it’s via email, phone, or in person, I learn something and develop professionally. Your experience is extensive, and you contributed generously yesterday. I was very impressed with the strong relationships you’ve developed with Pat and Casey, as well as your ability to listen to the initial issues they were expressing, and diving in to fully understand the scope of things in their operation as well as the diverse causes that really propelled these issues."
“The most obvious plus for me was hearing Ivy's feedback on my area. Her vast pool of knowledge, gained through years of experience, seems to be available at her fingertips for whatever situation or question she is presented with. In thinking about the session, her advice on Help Desk processes and insights concerning people were right on target.”
“The only problem I can remember is that the time flew by too quickly. Although it was a long day on paper, it seemed to be over before I knew it and I still was hungry to have more of this brain food. I offer my compliments to Ivy for her generosity and graciousness.”
Les, ITG Help Desk Manager
Oregon Health and Sciences University
CRM Technology Implementations
“Andy, thanks for being one of the best consultants we’ve had.”
“This has been a very smooth installation and implementation due to your excellent customer service and technical expertise. I appreciate the efforts you have gone to in order to assure things would be smooth when we launched. Our clients for the most part have been pretty receptive although change is always difficult. The Call Center staff love it and continue to learn about new features everyday! This is just one more piece in our IT support vision that positions us for the changes coming in our near future. I'm so glad things worked out the way they did. Thanks so much for all your help.”
City of Bellevue
“It has been my pleasure to work with Margo Lindsay. All of the staff on the Service Request team have nothing but the highest regard for her work ethic, professionalism, sense of humor and quality of work. She’s done a tremendous job for us in setting up the processes and procedures that we’re now using. She would be an asset to any team that she worked with.”
Presentations, Seminars, Conferences
"I would like to personally thank you for all your hard work and contribution to the CRM Leadership Summit. The event was successful. The overall conference scored well and our speaker scores were very high - this is a direct reflection on the quality of the content you deliver. We could not have been this successful without the help of you and your speaking / knowledge expertise."
"I attended the Help Desk Professionals Conference in Beverly Hills in October and it was a phenomenal Conference. The topics covered the very issues every manager deals with."
"The segment of highest impact focused on fine-tuning Leadership skills including personal development, self-evaluation, prioritization in our business and personal lives, and thinking way beyond the box. Ivy and her team did an outstanding job of bringing together a roster of speakers with innovation, experience, and energy."
"The size of the conference promoted opportunities for one-on-one discussions with speakers, authors, and attendees from all over the country in every industry without getting lost in the masses. I had a great experience."
"The speakers not only provided their experience and insight at the conference, they continue to do so even today. To my surprise, I'm not receiving the typical marketing messages you receive after attending a conference, I am receiving valuable information and insights that began with their presentation and expand like a net to support us in our daily endeavors in the support industry."
"This is the Conference that meets all your needs!"
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"Thank you for hosting another dynamic Help Desk Conference. Through your conferences, you have shown that you do know the "industry" extremely well, especially from a management viewpoint."
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"I really enjoyed the seminar, particularly your presentation. Thank you for sharing all this wonderful information with me."
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"I just wanted to thank you for the good meeting last Friday. Also, I appreciated your comments regarding ‘connecting.’ It’s so easy to get caught up in the daily fray and loose sight of what is really important. When a former colleague of mine suddenly passed away last month, I was reminded again how important the ‘connecting’ is."
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"Thanks again for the opportunity to speak at your conference. It was an excellent conference that combined several things for me - leadership development, inspiration/motivation, vendors and tools, prevailing and emerging best practices particularly in areas of self healing, knowledge management and self service, and networking."
"I admire your ability to bring people together and promote inclusiveness."